picture of old printing equipment

Planning a new project? Just some of the services I can provide include:

Content Strategy

I can help your company determine the information your customers and prospects need. This includes audience analysis, requirements gathering, content audits, gap analysis, problem resolution and other solutions. Let the right information increase your conversion rates and prevent lost sales.

eLearning

As an instructional designer, I can help you develop blended, instructor-led, and self-paced training. Together, we can work out objectives, evaluation measures, and assessment tools for any module. I understand how to make content accessibile as well as adapt content for web and mobile learning.

Product Information

I can write, illustrate, and edit content for you in print, web, and video formats. Just some of the solutions I can build are: fact sheets, installation guides, user guides, knowledge bases, getting started guides, reference manuals, system guides, web sites and video demos.

Evaluation

I can use interactive measures and web-based collection methods to help you assess the effectiveness of programs and services. My experience includes the redesign of multi-section, undergraduate-level business courses using NCAT and QM standards.

Process Improvement

I can analyze your business processes and map them out in a variety of flow chart formats. From there I can translate your processes into policy and procedure manuals or training material. I have done this in a variety of case management, legacy, policy administration, and product requirement situations.

Teaching and Training

I have developed curriculum for editing, illustration, procedure writing, project management, usability, video demonstration and web design courses. My teaching includes over 10 years of in-class and online instruction through LMS like Blackboard, Cornerstone, and Desire2Learn.